Terms and Conditions

General Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders via our online shop.

2. Contracting Parties, Conclusion of Contract

The purchase contract is concluded with EXPECT MORE TODAY LTD.

By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.

3. Language of the contract, storage of the contract text
The language available for contract conclusion is German.

We store the contract text and send you the order data and our terms and conditions by email. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery conditions

In addition to the stated product prices, shipping costs will be added. Details on the amount of shipping costs can be found in the offers.

We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.

5. Payment

The following payment methods are generally available in our shop:

Credit card
By placing the order, you simultaneously transmit your credit card data to us.
After your identification as the rightful cardholder, we immediately request your credit card company to initiate the payment transaction after the order. The payment transaction is automatically carried out by the credit card company and your card is charged.

PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your login data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be automatically carried out immediately afterwards by PayPal. Further information is provided during the ordering process.

Immediate
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To pay the invoice amount via Sofort, you must have an online banking account enabled for participation in Sofort with PIN/TAN procedure, identify yourself accordingly, and confirm the payment instruction to us. Further information is provided during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

Amazon Pay
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the order process in our online shop. To process the order and pay the invoice amount via Amazon, you must be registered there or register first and authenticate yourself with your login details. There you can select the delivery address and payment method stored with Amazon, confirm Amazon's use of your data and the payment instruction to us. Afterwards, you will be redirected back to our online shop where you can complete the order process.
Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction is automatically carried out by Amazon. Further information will be provided during the ordering process.

Purchase on account and financing through Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you invoice purchase and installment purchase as payment options.
Please note that Klarna's invoice and Klarna's installment purchase are only available to consumers and that payment must be made to Klarna.

Klarna installment financing
With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least €6.95). More information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credits can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

Klarna Invoice
When purchasing on account with Klarna, you always receive the goods first and you always have a payment term of 14 days. The full terms and conditions for purchasing on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

6. Retention of title

The goods remain our property until full payment is made.

7. Transport damages

If goods are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us without delay. Failure to report or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.

8. Warranty and Guarantees

Unless expressly agreed otherwise below, the statutory warranty law applies.
The limitation period for defect claims for used goods is one year from delivery of the goods.
The above limitations and time reductions do not apply to claims for damages caused by us, our legal representatives, or vicarious agents

• in case of injury to life, body, or health,
• in cases of intentional or grossly negligent breach of duty as well as fraud,
• in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the scope of a warranty promise, if agreed, or
• as far as the scope of the Product Liability Act is opened.

Information on any applicable additional warranties and their exact conditions can be found for each product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints, and objections by e-mail at service@sensodecken.de.

9. Liability

We are always fully liable for claims due to damages caused by us, our legal representatives, or vicarious agents

• in case of injury to life, body, or health,
• in case of intentional or grossly negligent breach of duty,
• in case of warranty promises, if agreed, or
• as far as the scope of the Product Liability Act is opened.

In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contracting party regularly relies (cardinal obligations), by slight negligence on our part, our legal representatives, or vicarious agents, liability is limited in amount to the foreseeable damage at the time of contract conclusion, which typically must be expected. Otherwise, claims for damages are excluded.

10. Code of Conduct

We have submitted to the following code of conduct:
Trusted Shops quality criteria
http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/.
We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Withdrawal instruction

Consumers have a 14-day right of withdrawal. Only for weighted blankets does a 30-day right of withdrawal apply.

Right of withdrawal

You have the right to withdraw within 14 or 30 days to withdraw from this contract without giving any reason.

The withdrawal period is 14 or 30 days from the day you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (EXPECT MORE TODAY LTD, 196 High Road, Dept 1938, Wood Green, London, England, N22 8HH, E-Mail: service@sensodecken.de, Commercial Register: Companies House UK, 14837712) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or e-mail). You may use the attached model withdrawal form, but it is not mandatory.

Gift vouchers and gift boxes are non-refundable.

Opened fragrance sprays are excluded from the right of withdrawal and exchange.

All personalized products are excluded from the right of withdrawal and exchange.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.